An Exploratory Study on Attrition Rate in the Telecommunication Sector of Bangladesh

Attrition is a highly topical topic and is a problem that many organizations are facing today. The concept of employee turnover has both narrow and broad significance. While, some organizations simply . . .

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Silvia Akter, Shirin Akter
Pages : 146-151
Volume 1 , Issue 5
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An Evaluation of Factors Influencing the Customer Loyalty in Public Banking Sector of Bangladesh: A Case Study on Agrani, Janata, and Sonali Bank Ltd

The study aims to evaluate factors influencing the customer loyalty in public banking sector of Bangladesh and to investigate the relationship between influential factors and customer loyalty. Data were . . .

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Mohammad Afsar Kamal, Mohitul Ameen Ahmed Mustafi, Mir Mohammad Azad
Pages : 152-158
Volume 1 , Issue 5
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Effect of Customer Satisfaction on Organizational Profitability, Using an Organization in the Food and Beverage Industry

This study examines the effect of customer satisfaction on organizational profitability of a reputable food and beverage industry in Nigeria. More so, to determine the relationship between customer satisfaction . . .

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Ibojo Bolanle Odunlami, G.T Olawepo, Akinruwa Temitope Emmanuel
Pages : 159-166
Volume 1 , Issue 5
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Relevance of Small and Medium Enterprises in the Nigerian Economy: A Benchmarking Analysis

Obviously, the relevance of SMEs in the economy cannot be overemphasized and this has necessitated policy reforms and responses in many countries. This paper employed descriptive approach to assess the . . .

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Okwu Andy Titus, Obiakor Rowland Tochukwu, Obiwuru Timothy Chidi
Pages : 167-177
Volume 1 , Issue 5
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The Factors Affecting Organizational Citizenship Behavior in Banking Industry

Organ (1988) defined organization citizenship behavior (OCB) as the individual’s behavior that is discretionary not directly or explicitly recognized by the formal reward system and that in the aggregate . . .

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Teoh Wee Jim, Bernard Hi, Lee Kah Shing, Ong Siew Lin, Siti Yasmin, Sofiah Kadar Khan
Pages : 178-192
Volume 1 , Issue 5
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